General Terms and Conditions of Sale
INTRODUCTION
This website, biloria.fr (the "Biloria" store), is operated by BON PROFIT. Throughout the site, the terms "we," "our," and "us" refer to BON PROFIT. BON PROFIT offers this website to you, the user, providing all information, tools, and services available on this site, provided that you accept all the terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service," "Terms"), including additional conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site or using it, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use the Services.
Every tool or feature added to the current store is also subject to the Terms of Service. You can at any time review the most recent version of the Terms of Service on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically. Continuing to use the website after any changes have been posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell you our products and services.
SELLER
Brand: Biloria (biloria.fr)
Company: BON PROFIT
SIRET: 828 390 179 00012
Address: 3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France
Phone: +33 7 80 97 12 86
Email: contact@biloria.fr
Customer service hours: Monday to Saturday, from 8:00 AM to 8:00 PM (Paris time)
SECTION 1 - ONLINE STORE TERMS OF SERVICE
By accepting these Terms of Service, you declare that you are at least the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use this site. You may not use our products for illegal or unauthorized purposes, and you may not, in the context of using the Service, violate the laws of your jurisdiction (including, but not limited to, copyright laws). Under no circumstances may you transmit worms, viruses, or destructive code. Failure to comply with or violation of any of these conditions will result in immediate termination of your Services.
SECTION 2 - GENERAL TERMS AND SALES AREA
We sell and deliver to the following countries: Germany, Australia, Austria, Belgium, Canada, Spain, United States, Ireland, Italy, Luxembourg, Norway, New Zealand, Netherlands, Poland, United Kingdom, Sweden, Switzerland, and Türkiye.
We reserve the right to refuse Service to anyone for any legitimate reason at any time. You understand that your content (excluding payment card information) may be transmitted unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission. The headings used in this agreement are for convenience only.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information provided on this site is inaccurate, incomplete, or outdated. The content of this site is provided for general informational purposes only and should not be used as the sole basis for decision-making without consulting primary, more accurate, complete, or timely sources of information. Any use of the content on this site is at your own risk. This site may contain certain historical information provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information contained herein. You acknowledge that it is your responsibility to monitor changes to our site.
SECTION 4 – PRICES, CURRENCIES, PAYMENT, AND CHANGES
All our prices are displayed including all taxes (TTC). The total amount shown at checkout is the final amount you pay: it includes the product price, applicable taxes, and, if applicable, shipping fees. Our shipments are made on a "duties and taxes paid" (DDP) basis: no customs duties, import taxes, or additional clearance fees will be charged upon receipt.
Prices may be displayed and paid in the local currency of your delivery country (EUR, USD, CAD, GBP, AUD, NZD, CHF, NOK, SEK, PLN, TRY). Reference amounts in euros are converted at the current exchange rate, with slight variations due to rounding. The exact amount is always displayed in your currency before payment confirmation. Payment is made online at the time of order, via the secure payment methods offered at checkout.
The prices of our products may be changed without prior notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. Any price changes do not affect orders already confirmed.
SECTION 5 - PRODUCTS OR SERVICES
Some products or services may be available exclusively online, on the website. These products or services may be available in limited quantities and can only be returned or exchanged in accordance with our Refund Policy.
We have made every effort to display the colors and images of our products in the store as accurately as possible. We cannot guarantee that the color display on your screen will be exact.
We reserve the right, without obligation, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis, as well as to limit the quantities of any product offered. All product or price descriptions are subject to change at any time without notice. We reserve the right to discontinue the sale of any product at any time. Any offer of product or Service on this site is considered void where prohibited.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, household, or order, including orders placed by or under the same customer account, payment card, and/or orders using the same billing and/or shipping address. In case of modification or cancellation of an order, we may attempt to notify you via the email address and/or billing address/phone number provided at the time of order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store and to update it promptly so that we can process your transactions and contact you if necessary.
For more details, please consult our Refund Policy.
SECTION 7 – DELIVERY
Delivery terms (service areas, fees, times, tracking) are detailed in our Delivery Policy, which is an integral part of these Terms. In summary: flat delivery fee of €4.95 (or equivalent in local currency), free delivery for purchases over €59, estimated total delivery time of 7 to 12 business days (1 to 3 days preparation + 6 to 9 days shipping), applicable to all served countries.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not control. You acknowledge and agree that we provide access to these tools "as is" and "as available," without any warranty, representation, or condition of any kind and without any endorsement. We cannot be held responsible for your use of optional third-party tools; such use is entirely at your own risk, and you must ensure that you approve the terms of the relevant third-party providers. New Services and/or new features offered in the future will also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Some content, products, and Services available through our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating their content or accuracy, and we assume no responsibility for any third-party materials, products, or Services. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, or content in connection with third-party websites. Please carefully review the third party’s policies and practices before engaging in any transaction. Claims regarding third-party products should be directed to the respective third party.
SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you submit certain specific submissions (for example, contest entries) or, without our request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and use the comments you submit to us on any media. We have no obligation (1) to maintain the confidentiality of the comments, (2) to pay compensation for the comments, or (3) to respond to the comments.
We may, but are not obligated to, monitor, modify, or remove content that we deem, at our sole discretion, illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates a party's intellectual property or these Terms of Service. You acknowledge that your comments do not infringe on any third party rights and do not contain illegal, abusive, or obscene content, nor viruses or malware. You are not authorized to use a false email address or impersonate someone else. You are solely responsible for the comments you post and their accuracy.
SECTION 11 - PERSONAL INFORMATION
The submission of personal information through the store is governed by our Privacy Policy, available on the site.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, offers, shipping fees, transit times, and availability. We reserve the right to correct any error, inaccuracy, or omission, to modify or update information, or to cancel orders if information is inaccurate, at any time and without prior notice (including after your order has been submitted, with a full refund of any amounts paid where applicable).
SECTION 13 - PROHIBITED USES
In addition to the other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to solicit others to perform illegal acts; (c) to violate any local, international, federal, provincial, or state regulation, rule, law, or ordinance; (d) to infringe on our intellectual property rights or those of others; (e) to harass, insult, defame, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to transmit viruses or any malicious code; (h) to collect or track the personal information of others; (i) for spam, phishing, pharming, pretexting, spidering, crawling, or scraping purposes; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service if you violate any of the prohibited uses.
SECTION 14 - WARRANTY DISCLAIMER; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, nor that the results obtained from using the Service will be accurate or reliable. You agree that we may withdraw the Service for indefinite periods or cancel it at any time without notice.
Unless expressly stated by us, the Service and all products provided through it are offered "as is" and "as available," without any representation, warranty, or condition of any kind, express or implied. Under no circumstances shall BON PROFIT, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, or data, arising from your use of the Service or any product obtained through it, to the fullest extent permitted by law.
This limitation does not apply and shall not exclude or limit: our liability in cases of gross negligence or willful misconduct, bodily injury, nor the legal warranties and mandatory rights you benefit from as a consumer under the laws of your country of residence (European Union, United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, Türkiye). Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions, our liability will be limited to the fullest extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless BON PROFIT and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to your violation of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 16 - SEVERABILITY
If any provision of these Terms of Service is found to be illegal, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes. These Terms of Service remain valid until terminated by you or us. You may terminate them at any time by informing us that you no longer wish to use our Services or by ceasing to use our site. If we believe you are not complying with any term of these Terms, we may terminate this agreement at any time without notice; you will remain liable for all amounts due up to and including the termination date, and we may deny you access to our Services (or part thereof).
SECTION 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policy or operating rule we publish on this site constitute the entire agreement between you and us. They govern your use of the Service, superseding all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 19 - APPLICABLE LAW
These Terms of Service and any separate agreement under which we provide you with Services are governed by and construed in accordance with French law. However, if you reside in a country other than France, you also benefit from the protection of the mandatory provisions of the law of your habitual country of residence, in particular pursuant to Article 6 of the European Rome I Regulation and equivalent applicable legislation. Nothing in these Terms limits your non-derogable consumer rights. Consumers residing in the European Union may bring proceedings before the courts of their country of residence.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can view the most recent version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check for changes periodically. Continued use of our website or Service after any changes have been posted constitutes acceptance of those changes. Orders already placed remain governed by the Terms in effect at the time of the order.
SECTION 21 - CONTACT DETAILS
Questions regarding the Terms of Service should be addressed to us at contact@biloria.fr. Our contact details are listed below:
BON PROFIT (Biloria brand)
contact@biloria.fr
3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France
+33 7 80 97 12 86
SECTION 22 – MEDIATION
In accordance with Articles L.611-1 and following of the Consumer Code, the consumer has the right to use a consumer mediator free of charge for the amicable resolution of any dispute with a professional.
In case of unresolved dispute after prior complaint to our customer service (contact@biloria.fr), you may submit your dispute to the following mediator:
CM2C – Consumer Mediation Center of Justice Conciliators
14 rue Saint-Jean-de-Beauregard, 91400 Orsay, France
Website: https://www.cm2c.net
Email: cm2c@cm2c.net
Consumers residing in the European Union may also use the European Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odrConsumers residing outside the European Union may contact consumer protection organizations in their country of residence.
RIGHT OF WITHDRAWAL
In accordance with Articles L.221-18 and following of the Consumer Code, the consumer has a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal without having to justify reasons or pay penalties, except for return shipping costs. This right applies to consumers in all countries we serve.
The consumer may notify their decision to withdraw by contacting:
Company Name: BON PROFIT (Biloria brand)
SIRET: 828 390 179 00012
Company address: 3 IMPASSE LAS CLAVES, 66200 LATOUR-BAS-ELNE, France
Phone: +33 7 80 97 12 86
Email: contact@biloria.fr
Customer support hours: Monday to Saturday from 8:00 AM to 8:00 PM (Paris time)
The consumer may use the standard withdrawal form available in our Refund Policy, but this is not mandatory. Any clear statement expressing the intention to withdraw is acceptable.
In the event of exercising the right of withdrawal, the professional shall refund the consumer all amounts paid, including standard delivery costs, without undue delay and at the latest within 14 days from the date on which they are informed of the consumer’s decision to withdraw.
LEGAL GUARANTEE OF CONFORMITY AND HIDDEN DEFECTS
In accordance with the legal provisions regarding the guarantee of conformity (Articles L.217-4 to L.217-14 of the Consumer Code):
- The seller is obliged to deliver an item that conforms to the contract and is responsible for conformity defects existing at the time of delivery.
- The seller is also responsible for conformity defects resulting from packaging, assembly instructions, or installation when this has been assigned to them by the contract or carried out under their responsibility.
- The legal guarantee of conformity applies for a period of 2 years from the delivery of the item.
- During the first 24 months following delivery, the consumer is not required to prove the existence of the conformity defect.
In accordance with Articles 1641 to 1649 of the Civil Code, the consumer also benefits from the legal guarantee against hidden defects. This guarantee allows for a price reduction or cancellation of the sale in case of a hidden defect making the item unfit for its intended use.
These guarantees are provided without prejudice to any potentially more protective legal guarantees stipulated by the mandatory legislation of your country of residence (notably the Consumer Rights Act 2015 in the United Kingdom, the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and Canadian provincial laws), to which these Terms do not derogate.