🤍 Free shipping on all orders of €59 and above.

☀️ 10% off the entire store with code SOLEIL10 until July 21.

💎 Premium quality Secure payment Free delivery

☀️ 10% off the entire store with the code SOLEIL10 until July 21.

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Frais d'échange ou de retour - Biloria
Frais d'échange ou de retour - Biloria

Exchange or Return Fees

€2,00
Taxes included.
En stock
Description

🕊️ Make your exchanges or returns easier with this additional fee option. This way, you can cover the shipping costs of your new product with complete peace of mind.

🪷 Here’s how to proceed: choose the amount agreed upon with our customer service. A fee of €3.25 will be automatically added at checkout. For example, for a total of €5.25, add 2 units of €1. The calculation will be: 2 x €1 + €3.25 = €5.25, which is the exact amount.

🦋 When confirming your order, don’t forget to note your original order number and specify your exchange/return request in the “Order Note” section.

💎 Our team is here to assist you with any questions. This service allows you to manage your exchanges easily, whether it’s for a gift or a personal purchase.

Shipping and Packaging

At Biloria, we place great importance on reliable, transparent, and trackable delivery. We primarily ship to France, Belgium, Switzerland, and most countries within the European Union.

Orders are generally prepared within 3 to 5 business days to ensure quality control before shipping. Once dispatched, the estimated delivery times are as follows:

France: 5 to 8 business days
Belgium, Switzerland, and other European Union countries: 6 to 10 business days

The total delivery time is therefore usually between 8 and 15 business days, depending on the destination.

Each piece of jewelry is carefully packaged in its Biloria box to ensure optimal protection during transport. When your order includes multiple items, they may be grouped in a single package to limit packaging and reduce our environmental impact.

Free delivery is offered for purchases over €59. Once your order is shipped, you will automatically receive an email containing your tracking number, allowing you to follow its progress at every stage.

Returns and Refunds

At Biloria, your satisfaction is our priority.

If your purchase does not meet your expectations, you have 30 days from the receipt of your order to request a return for a refund or exchange.

To make a request, simply contact our customer service with your order number. Once your request is approved, we will provide you with the return instructions.

Return shipping costs are the responsibility of the customer, except in cases of our error or defective products. No restocking fees will be applied.

Upon receipt and inspection of the returned item, a refund will be issued using the original payment method, or an exchange will be arranged according to your preference.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Our team is committed to finding a quick and suitable solution to ensure you have the best possible experience.

Gift packaging ready to give

Each Biloria jewelry piece is delivered in an elegant gift box, designed to protect your jewelry and offer a refined unboxing experience. Whether you choose a bracelet, a necklace, a ring, earrings, or a natural stone jewelry, your order is carefully prepared to be ready to gift upon receipt.

Our premium gift packaging combines elegance, simplicity, and quality. Its timeless design highlights every Biloria creation while protecting your jewelry during transport. From the moment you open the box, every detail is crafted to create emotion and make your gift a precious memory.

The Biloria gift box is perfect for a birthday, Valentine’s Day, Mother’s Day, Father’s Day, Christmas, a special request, or simply to delight someone dear to you. Giving Biloria jewelry means offering a lasting, symbolic, and heartfelt gift.

A case designed to enhance every piece of jewelry

Each piece is presented in its own Biloria box, ensuring optimal protection and a polished presentation. If your order includes multiple pieces, each is delivered in its individual case, ready to be gifted or safely stored.

Our packaging is designed to reflect the Biloria universe: contemporary elegance, meticulous finishes, and attention to every detail. The experience begins the moment you open the box and continues with jewelry crafted to accompany the most precious moments of your life.

Give a Biloria jewelry piece in a refined gift box, ready to captivate from the very first glance. Because every gift deserves a case worthy of the emotion it conveys.

 

1-year warranty

At Biloria, all our jewelry comes with a 1-year warranty, so you can order with complete confidence. This warranty reflects our commitment to quality, from the selection of stones and materials to the meticulous finishing touches.

The warranty covers manufacturing defects and anomalies observed under normal use of the jewelry, including issues related to clasps, settings, soldering, or attachments.

If your jewelry has a defect covered by this warranty, our customer service will carefully review your request and offer the most suitable solution: repair, replacement, or other support, depending on the nature of the problem.

Our warranty does not cover damage resulting from accidents, misuse, normal wear, contact with chemicals, prolonged exposure to water, or modifications made by a third party.

Because a Biloria piece is designed to accompany you every day, we are committed to providing reliable service before, during, and after your purchase. Your satisfaction remains at the heart of everything we do.
Authentic Natural Stones

At Biloria, we carefully select authentic natural stones known for their beauty, quality, and unique character. Each stone is chosen based on strict criteria to preserve its natural appearance, nuances, and all the richness that defines its authenticity.

Unlike synthetic or reconstructed stones, each natural stone has its own identity. Slight variations in color, transparency, veining, or texture can be observed from one piece of jewelry to another. These characteristics are not flaws but proof of the natural origin of each stone, making every Biloria creation truly unique.

We prioritize a rigorous selection from specialized suppliers to guarantee the authenticity of the stones used in our bracelets, necklaces, rings, earrings, and other natural stone jewelry.

Certificate of Authenticity

In the interest of transparency, a certificate of authenticity can be provided upon request for eligible jewelry. This document confirms the nature of the stone used and reflects our commitment to the quality and authenticity of our creations.

Choosing a Biloria piece means choosing jewelry made with genuine natural stones, carefully selected and designed to accompany you for a lifetime.

Handmade with love

At Biloria, each piece of jewelry is crafted with meticulous attention to every detail. From the selection of natural stones to the finishing touches, we place utmost importance on the quality, aesthetics, and durability of each of our creations.

Each stone is chosen for its natural beauty, unique shades, and authentic character. Due to their natural origin, no two stones are exactly alike, making every piece of jewelry truly one of a kind.

Our creations are carefully assembled, inspected, and prepared to ensure a level of finish that meets our high standards. Before each shipment, every piece undergoes a final check and is then delicately presented in its Biloria box, ready to be gifted or to accompany your most cherished moments.

Expertise dedicated to authenticity

At Biloria, we believe that quality lies in the details. That is why we prioritize carefully selected materials, refined finishes, and meticulous preparation of every order. Our goal is to offer you natural stone jewelry that combines elegance, authenticity, and timelessness.

Choosing a Biloria piece means choosing a creation designed to last, crafted with passion, and prepared with the utmost care.

Frequently Asked Questions

Are the stones in your jewelry natural?

Yes. At Biloria, we carefully select natural stones to create elegant and timeless jewelry. The nature of the material used is always indicated in the description of each product so you can order with complete transparency.

When certain models use another material, this information is clearly specified on the product page. Our priority is to offer you a shopping experience based on trust and transparency.

Do you offer a certificate of authenticity?

Yes. Upon request, Biloria can provide a certificate of authenticity for eligible natural gemstone jewelry.

Simply include this request with your order or contact our customer service. We will include the certificate with your package when applicable.

Can a piece of jewelry be personalized with an engraving?

Yes. Biloria offers a selection of customizable jewelry that can be engraved to create a unique gift or a precious keepsake.

For compatible models, you can enter your text directly on the product page before adding the item to your cart.

If the jewelry you wish to customize does not offer this option, simply contact our customer service. We will check if engraving is possible based on the chosen model. Additional fees may apply depending on the requested customization.

What should I do if the desired size is not available?

We are here to help you.

For some natural stone bracelets or natural stone necklaces, it is sometimes possible to adjust the size by adding extra beads, depending on the model.

Simply send us the product link along with the desired size. Our team will check the feasibility and get back to you as soon as possible.

For chain jewelry, adding an extension chain is often the simplest solution to achieve a comfortable fit. Compatible accessories are also available in our shop.

Loved by our customers ❤️

@biloria.official

Biloria: Beauty Inspired by Natural Stones

At Biloria, we carefully select natural gemstone jewelry and nature-inspired creations, designed to accompany every moment of daily life with elegance and harmony.

Each piece combines artisanal craftsmanship with the authentic beauty of minerals. Whether it is a precious gift or a personal jewel, we pay special attention to every detail, from the selection of materials to refined packaging, to offer an experience as meticulous as our creations.

Fast Delivery

Preparation within 3 to 5 business days

Each order is carefully prepared before shipment.

Secure Payment

Secure Transactions

Your payments are fully protected thanks to modern encryption technologies.

Natural Stones

Authentic Beauty

Creations made with natural stones carefully selected for their quality.

Premium Experience

Returns within 30 days

Shop with confidence thanks to a simple and transparent return policy.